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Frequently Asked Questions
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Tailored goods, however, are final sale.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
If the products arrive with visible defects, please take photos of them and send them our way or stop by the store with the product.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
The order is ready to ship within 1-2 business days.
Standard delivery usually takes around 2-9 business days, based on location.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Pickup is ready within 1 business day.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock. Some items are available for limited time only, but we are happy to suggest alternatives.